This is a follow-up to Wednesday’s post about Service Level Management for Beginners. What I’m going to talk about now is how we might approach the creation of a Service Level Agreement (SLA), again assuming that you are a complete novice.
Please note, this is not the only way you can approach things, or necessarily the best way to approach creating an SLA. I’m trying to suggest ideas which those attempting this can use.
Define the Services you Provide