If the last few posts have convinced you to give Problem Management a try – I’m glad. If not, I reserve my right to nag in future posts.
So how do you get started with your own Problem Management function, and what do you need?
Aside from a basic process, ideally you will have a CMDB (Configuration Management Data Base). I’ve posted about the CMDB here and here. I say ideally, because you can still derive benefits from Problem Management even if you don’t have one yet.
Here’s how you can get started: