Are you getting the most out of your Serio Knowledgebase? The Serio Knowledgebase is an excellent resource for assisting your Helpdesk/Service Desk in resolving Incidents. Here are a few tips to help you use it more effectively.
Finding Incidents with the Knowledgebase
The Knowledgebase is a great tool for locating Incidents when you remember what they are about, or roughly when they occurred, but can't seem to find them when searching under the appropriate problem area category or customer.
To find Incidents with the Knowledgebase,