Features

Serio Anti Spam Solution Release Announcement

We're glad to announce that our Anti Spam Solution will be released on Saturday, 21st December 2013.

As described in the Anti Spam Update Details post, this system examines your Customer Database and checks the incoming email address against it, admitting only those emails whose sender is known to your Database.  This is done by checking both the customer's whole email address or the customer's domain, depending on your selected settings.

Please consider the following example.

Extended Data Updates

We've added an Extended Data Editor with new functionality within Actions and Change Plans.

  • Adding Extended Data to your Actions List

This will allow you to embed the capture of Extended Data into the Actions you take, and the workflow you use.

  • Viewing and adding Extended Data to Tasks in Change Plans

You can now capture and view Extended Data in a much simpler way. We've added the ability to create an Action that captures Extended Data, and then use that Extended Data in Tasks in your Change Plan.

SerioPlus Update Details

Last Updated: 28/08/13

As stated in my last blog, I am pleased to provide details of the new features which have been included in the next Major Update of SerioPlus, as well as existing functionality which has been improved. Also listed are new reports which will be available for use.

The Rollout is planned for August 31st.

 

NEW

SerioPlus Update 29th October

The confirmed changes and enhancements for the Sat 29th October update are below.

Quicker Engage Login – We have introduced a faster way for clients to contact you through Engage. Whereas previously customers had to enter their Account Code (for example, A154B-N76WK) they can now just enter a much shorter 4-character 'pin' such as A123. The pin for your account is shown on the 'remote support' page within SerioClient.

SerioPlus Tools Update on Monday 21st June

This weekend (19-20th June), we're releasing our first required update to the SerioPlus tools (SerioClient, SerioAdmin, and SerioReports). In addition to fixing some bugs, we made some important enhancements which we hope you'll like.

How to install

When you log in on Monday morning, you'll see a message prompting you to download and install the new version - just run the setup and you're ready to go.

Enhancements

Serio Engage (Server Edition)

SerioPlus Updating Coming

A few improvement are coming down the line for SerioPlus users, likely one week away.

Billing/Charging

The most significant change we've made is in the area of billing, and allowing you to record the chargeable value (i.e., cash) of activities you undertake for clients

We've created a system that allows you to define standard charging bands, which can either be standard across-the-board or varied from customer to customer.

SerioPlus now Live

What's New?

No Server - it's a hosted service. This is the most important change – you no longer need to maintain a server, perform upgrades or backups, worry about security if it's on the Internet. The service is delivered over the Internet where ever you are. The client tools are a free download, install them where you need them.

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