Escalation

Escalation and the Serio Escalation Engine

This post will be all about Escalation in Serio, the role that the Escalation Engine plays, and a personal perspective on ‘good practice’.

First of all, let’s define Escalation as it means different things to different people. Back in January I posted about Escalation in Incident Management, and that post defines both Function and Hierarchical Escalation. You’ll be pleased to hear that the Escalation Engine can handle both.

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