Automation

New conditional email logging capability

SerioPlus already had the ability to allow emails arriving in the inbox to be logged automatically as Incidents or Service Requests.

However, the Serio team has extended this functionality to allow Serio users to set rules based on dates and times for automatically log incoming emails, e.g. log all emails automatically as Incidents or Service Requests, from Friday at 5pm to Monday at 9am.

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