Blackberry Enterprise Server Monitoring Plugin

Target Platform: Blackberry Enterprise Server (BES)

About this Plugin

This Plugin monitors Blackberry Enterprise Servers running on Windows Servers to help you determine if they are functioning normally.

The Plugin monitors:

  • Whether or not the Blackberry Enterprise Server can connect to the SRP (i.e. the mobile network which it needs to send messages to handhelds).
  • If the Windows Server where the Blackberry Enterprise Server is running is up.
  • (Optionally) If there is a build-up of pending emails awaiting delivery on the Blackberry Enterprise Server.

Pre-requisites

You must have the Windows Simple Network Management Protocol (SNMP) Service installed on the Windows Server where the Blackberry Enterprise Server is running. This is a standard Windows component, but is not installed by default. To install this Service:

1. On the Windows Control Panel, choose 'Add or Remove Programs'.
2. Click 'Add/Remove Windows Components'.
3. Select 'Management and Monitoring Tools'.
4. Click 'Details...'.
5. Tick the option 'Simple Network Management Protocol', and click 'OK'.
6. Follow the prompts to complete the installation.

Using this Plugin

The easiest way to use this Plugin is through the 'Set up a New Device' wizard, which you can access from the 'Setup Wizards' menu in Serio IT Service View. This will take you through the steps you need to go through.

Frequently Asked Questions

Q: How will Serio IT Service View notify me of a problem it has detected on my Blackberry Enterprise Server?
A: Serio IT Service View will automatically update the Display, placing a message in the Polling Message column and in the Online Log. If the connection to the mobile network (SRP) has failed or the Windows Server running the BES does not respond, the Device Status will change to Red, indicating that the Blackberry Enterprise Server is unable to function.

Q: What actions can I take when Serio IT Service View detects a problem on the Blackberry Enterprise Server?
A: The 'Set up a New Device' Wizard takes you through adding additional Responses such as sending yourself an email, or running a program (see 'Using this Plugin' above).

Q. What happens when the problem is resolved (for example when the connection to SRP is restored).
A. When Serio IT Service View detects that the problem is resolved, it will automatically change the Device Status back to Green.

Q: How can I check for a build-up of undelivered emails on the Blackberry Enterprise Server?
A: You can do this when setting up the BES Device using the 'Set up a New Device' Wizard (see 'Using this Plugin' above):

1. On the 'Device Properties' page of the wizard, set the Property 'Report High Pending Count' to TRUE. The Property 'Max Pending Messages' will then appear.

2. Set 'Max Pending Messages' to the maximum acceptable number of messages you think should ever be pending awaiting delivery on your BES. (The default value is 100, but you should select a value appropriate to your organisation).

3. In the next page of the wizard (Responses), expand the Response 'On Pending High', and add the actions you would like to take, when the number of pending undelivered messages on the BES rises above the threshold value you specified in step 2. You can choose from such actions as sending an email notification or running a program.

When the number of pending undelivered messages on the BES rises above the threshold value, Serio IT Service View also sets the status of the Device to Amber until the number of pending messages falls below the threshold again.