Sample Availability Report

The report below shows Availability for a set of Devices.

Availability is typically expressed as a percentage. 100% represents the maximum possible uptime, and then each Downtime Incident decreases this amount.

IT Service View Pro can use Service Level Agreements (SLAs) to compute these statistics.

Suppose that your business requires the Linux File Server shown below to be available from 08:00 to 20:00 seven days per week. IT Service View Pro will use these times to compute what 100% uptime means in terms of hours and minutes.

Now suppose that you suffer a fault on this Server starting at 07:00 and ending at 08:30 - this will count as just 30 minutes of SLA Downtime, and will be factored into your 100% figure correctly.

If it sounds complicated it isn't. You simply need to know what you target Availability and Downtime Service Level Hours are. IT Service View Pro will take care of the computations, and you can schedule this report to be run and emailed to you.