Serio allows you to manage your Twitter account (or accounts) through SerioClient itself. You may
monitor a particular Twitter account’s timeline and mentions
reply to (or tweet messages)
log Incidents, Service Requests or Changes straight from an incoming Tweet
associate multiple Twitter accounts to be handled through the Serio Inbox
In providing this feature, we are recording what information is shared with your customers on Twitter and when this information is being shared, much like handling any other Issues in SerioPlus, allowing your Twitter interactions to be made in a controlled manner.