Twitter Integration

Serio allows you to connect your Twitter accounts directly into the Service Desk so that you can monitor one or more Twitter accounts and communicate with your Customers, log Issues or publish tweets all from Serio itself.

SerioWeb

Each SerioPlus account comes with its own zero configuration customer support portal we call SerioWeb. This is a customer self-service web portal that allows your customers to access support services online, 24 hours a day, seven days a week.

Remote Desktop View and Control

Serio Remote Desktop is like 'being there'. If you use Serio Engage to open the Control Panel under Windows, your Customer will see you do this - meaning that you can not only resolve problems more quickly, but you can answer questions more directly too.

Scheduled Events and Reminders

Serio created Reminders to help you remember every little thing you need to do throughout your working day (...) A scheduled Event allows Serio to log issues for you, at time intervals that you specify.

Configurable Actions

Serio allows you to configure your own actions, the ones that make sense to your business.

Active Directory Integration

Despite being a hosted, SaaS system, SerioPlus can integrate seamlessly with your Active Directory data with zero changes to the configuration of your firewall or network.

Knowledge Management

The Serio Knowledgebase allows you to perform exacting free-text queries on the data held within the Serio system, offering great power and flexibility.

Email Integration and Features

Our electronic document editor gives administrators control over style, layout and content, enhancing your image with each email sent.

Service Level Management

Any helpdesk/service desk manager knows how hard it can be sometimes to meet SLA targets. That's why at Serio we give you a comprehensive suite of tools to manage your teams' performance before you produce your management reports.

Change Management

Serio Change Management lets you manage business processes, coordinating and scheduling tasks for individuals and teams. It allows you to model key business processes directly into Serio - and gives you a full and highly flexible graphical representation of the process you've built.

Service Desk

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