Service Desk

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Twitter Integration

Serio allows you to connect your Twitter accounts directly into the Service Desk so that you can monitor one or more Twitter accounts and communicate with your Customers, log Issues or publish tweets all from Serio itself.

SerioWeb

Each SerioPlus account comes with its own zero configuration customer support portal we call SerioWeb. This is a customer self-service web portal that allows your customers to access support services online, 24 hours a day, seven days a week.

Change Management

Serio Change Management lets you manage business processes, coordinating and scheduling tasks for individuals and teams. It allows you to model key business processes directly into Serio - and gives you a full and highly flexible graphical representation of the process you've built.

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