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Writing Your Own Custom Reports in Serio

I intend to use the subject of reporting for a series of blog articles, covering how to create some simple reports for your own Helpdesk or Service Desk.

Rather than using a software tool such as Crystal, which I know a lot of you do not have, I will to use tools that come with both Microsoft SQL Server and Oracle to create simple SQL queries, and will illustrate how the Serio reporting Views can help you. If you understand how to use the Views, and a little bit of SQL, you will have all the skills you need to create your own reports in a reporting tool.

Availabilty & the Performance Graphs

This is my penultimate post on the subject of Availability statistics. The earlier post on this was Accessing Availability Statistics.

If you’ve read an understood everything up to this point (then give yourself a gold star) you’ll want to know how you can access Availability data.

This information is available through the SerioClient Chapter called ‘Performance’ (click the link underneath ‘Tools’). If you open a Performance Chapter you’ll see the following graphs that you can use:

Using the Serio Knowledgebase

Are you getting the most out of your Serio Knowledgebase? The Serio Knowledgebase is an excellent resource for assisting your Helpdesk/Service Desk in resolving Incidents. Here are a few tips to help you use it more effectively.

Finding Incidents with the Knowledgebase

The Knowledgebase is a great tool for locating Incidents when you remember what they are about, or roughly when they occurred, but can't seem to find them when searching under the appropriate problem area category or customer.

To find Incidents with the Knowledgebase,

Be a guest Serio Blogger!

Don't be shy - we welcome guest bloggers! If you want to write guest posts that will appear here we'd be delighted. It's a chance to share experiences and ideas with other Serio users, and include information about your own company and it's services.

An ideal article:

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