serio

About the Serio Sentinel

A colleague in Australia at the moment asks for a post about one of our products called the Sentinel. Serio Sentinel is a server monitoring product. Over the years much of its functionality has been transferred into the Command Center/Serio Inventory Agent toolset, so that as of today most customers who are performing monitoring of Windows 2000 and 2003 servers don’t need it.

There are some special things however that, from the Serio product family, only the Sentinel can do. These are as follows.

Item Attributes

This post is for Serio Configuration Managers (or any Serio user changing Item data) on an often overlooked part of the Serio system called Item Attributes.

Item Attributes offer a flexible way to store data against Items (Configuration Items [CIs], or if you like Assets). Typically, an Item Attribute is used to store a characteristic – for instance, the amount of memory installed in a computer, or the type of keyboard it has, or the port number used by a particular webserver. Anything which is part of the make-up of a Configuration Item.

Serio eMail (eDoc) Content - Some Ideas for Administrators

This post is for Serio users, and is on the subject of emails. I’ve blogged about this before, but in this article I’ll look at good and bad content ideas when the email is being sent to a customer.

The first thing you have to consider is format: are you going to use HTML, Text, or a combination of both? HTML allows you to control formatting and fonts, but has the disadvantage that some (very old) email readers might have trouble with it.

Updating Command Center Web Pages with Device Values

This post will talk about SerioScript - the scripting engine that powers, amongst other things, the Serio Command Center. Specifically, I'm going to create a new script and use it to illustrate how you can display property values on the Command Center web pages - so you can see device values read from SNMP directly in your browser.

I'm going to assume that you know how to connect a script to a Device, and already have the web pages set-up.

Getting Inventory Data when Machines are Off

A few of the more recent posts have covered aspects of Asset Management, Configuration Management and the CMDB. This post is related to the series about Configuration Management for beginners because it discusses a very useful tool for gathering Configuration information.

This tool is a small software agent which is installed on a target machine and is capable of returning configuration information over the network ‘live’ - but what about those machines that are not switched on when this information is gathered?

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