In today's post, I'm going to introduce you to SerioScribe, Serio's screen customisation tool for both SerioClient and SerioAdmin.

Naturally, we've put a lot of thought and research into the design of our screens, and if you're like many of our customers, you'll probably find that you don't ever need to change them.

Introducing Change Plan Templates

This is a follow-up post to Creating your First Change Plan Template. This post, about a week later than I was expecting, is on the subject of Change Plan Templates generally, and the role they play in the Change Management subsystem.

As always, remember that this blog is additional, bite-sized info to help people get started with something new. The full documentation on Change Plan Templates and the entire CM subsystem is distributed with the tool itself, in the HowTo guide. That’s where you should go for more info.

Designing your Knowledge base Structure

In this post, I’m going to continue talking about Knowledge base content – I started this thread here, and added a diversion thread here.

I’m going to write about content you write or create yourself, which is about many of the specific things you have to do, and some of the issues that arise when trying to create content of this kind. I’ll refer to this as enterprise content – as it’s (usually) unique to a given company or organisation.

Getting Started

Creating Your Own Reports with Datavision - Formulas

This is a follow-on from my earlier posts about the open source report writer Datavision - the installation post is here and the getting started post is here. If you have not read the earlier post you need to do so before continuing.

In the getting started post last week I did some simple grouping, used some simple calculated fields, and added some variable report criteria.

This week I'm going to do something a little more complex, involving data evaluations and counting.

The Target Report

Writing Custom Serio Reports using Open Source Tools

We are going to be running a series of posts featuring how to write your own reports, in a' tutorial by instalments' form.

The good news we are trying to do this with free tools – so you can follow the posts even if you can’t stretch your budget to a report writer. If you want to follow this posts and create the reports as they are created in the blog, you will need to download the software from the links I’ve given below.


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