An Upgrade is on the way – Release 5

As some of you are aware, we’re currently working hard on a major upgrade to both the Serio Helpdesk and Serio Service Desk lines, which we are planning to release in the next quarter (although a firm release has not been set yet).

Currently the changes list details some 40 amendments, some big, some small.

The ‘big-ticket’ items relate to web access and web functionality.


The first of these is PocketSerio-i. This is a browser-based piece of software that complements our mobile product line by allowing you to:

Creating a Change Plan Template – Part 4

This is a follow on from last week’s imaginatively titled post ‘Creating a Change Plan Template Part 3’ – follow the posts backwards to catch up.

Recap: I’m creating a simple 4 Stage Change Plan Template (CPT) on the subject of how to change a wheel. So far, I’ve done all the up-front designing I need to do, I’ve created an empty Change Plan, and into this I’ve placed 4 Stages as per my design.

Creating a Change Plan Template – Part 3

This is a follow-up to Part 2, posted last week. Recall I’m setting-up a simple 4 Stage Change Plan Template (CPT). The previous posts carry all of the background and set-up info you need.

So far, you’ve created a CPT. However, it isn’t terribly useful at the moment in that it’s just a hollow shell – it has no Stages, and no Tasks. However, as we’ve written these down beforehand it’s a simple case of data entry. Follow these steps carefully to get the rest of the data entered.

1. Login to SerioAdmin, and open a new Change Explorer.

Backup Basics and Better Backups

This is a follow-on from Friday’s post about Backups

Database Backups – The Basics

Serio, like many systems, stores most (but not all) of it’s data in a relational (ie, table based) database which can be either Oracle or SQL Server. I’m going to talk about SQL Server, but most of this applies to Oracle as well. So when you log an Incident, it’s stored in a the database, when you compose an email, it's stored in the database, and on - pretty much all of the content you create is stored there.


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