As some of you are aware, we’re currently working hard on a major upgrade to both the Serio Helpdesk and Serio Service Desk lines, which we are planning to release in the next quarter (although a firm release has not been set yet).
Currently the changes list details some 40 amendments, some big, some small.
The ‘big-ticket’ items relate to web access and web functionality.
The first of these is PocketSerio-i. This is a browser-based piece of software that complements our mobile product line by allowing you to: