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SerioPlus Tools Update on Monday 21st June

This weekend (19-20th June), we're releasing our first required update to the SerioPlus tools (SerioClient, SerioAdmin, and SerioReports). In addition to fixing some bugs, we made some important enhancements which we hope you'll like.

How to install

When you log in on Monday morning, you'll see a message prompting you to download and install the new version - just run the setup and you're ready to go.

Enhancements

Serio Engage (Server Edition)

SerioPlus Updating Coming

A few improvement are coming down the line for SerioPlus users, likely one week away.

Billing/Charging

The most significant change we've made is in the area of billing, and allowing you to record the chargeable value (i.e., cash) of activities you undertake for clients

We've created a system that allows you to define standard charging bands, which can either be standard across-the-board or varied from customer to customer.

SerioPlus now Live

What's New?

No Server - it's a hosted service. This is the most important change – you no longer need to maintain a server, perform upgrades or backups, worry about security if it's on the Internet. The service is delivered over the Internet where ever you are. The client tools are a free download, install them where you need them.

Monitoring an (Ubuntu) Linux Server with Serio IT Service View

Serio IT Service View comes with a Plugin for monitoring Linux servers, allowing you to monitor free disk space, free RAM, processor utilisation, and running processes.

This article describes how to set up monitoring of a Linux Server with Serio IT Service View. The specific distribution discussed is Ubuntu, but hopefully you will find it straightforward to adapt the procedure to your own version of Linux.

Part One: Installing snmpd (Part of the Net-SNMP suite)

Serio IT Service View WMI Troubleshooting Checklist

Serio IT Service View uses WMI (Windows Management Instrumentation) to monitor Windows 2003/2008 Servers through its standard Plugins.

When you add a new Windows Server device to Serio, you'll be asked for Windows Login details for WMI, and you'll be able to test that WMI can connect to your target server.

If this test fails, you'll receive an error message, which may help you diagnose the problem. If you're still stuck, try working through the following checklist.

Looking forward to the next release

A Happy New Year to all Serio users and blog readers!

Apologies for the recent lack of posts. We've all been working hard on the new release of Serio Helpdesk and Serio Service Desk, scheduled for the middle of this year (as well as enjoying the festive break  wink

In this post, I wanted to let you know about some of the new features we've been working on.

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