ITIL® V3 was unveiled in May 2007. So what does it really mean to your business? If you designed the management of your IT Service on ITIL® processes, do you need to make changes?
The short answer is no…if you have robust processes that are delivering what your customers need and want then you don’t need to change anything. The ITIL® v2 processes are still a valid and proven way to structure your IT Service offerings. Maybe there is some added value you could get from investigating v3, but my advice is “if it’s not broken, don’t fix it!”