My post today is all about Knowledge base content, and how you can make a start creating your own.
First of all, I’ll offer a definition in my own words. What is a Knowledge base?
It’s a special kind of database for storing a workgroup's or organisation’s knowledge and expertise. Typically a Knowledge base contains articles that relate to fault fixing, how-to documents, user guides, white papers and so on. There is also usually a retrieval system (often a search engine) and way of classifying and grading content.