IT Service Management

Change Advisory Meetings - On-Line or Face to Face?

My post today is on the subject of the Change Advisory Board (CAB). For many involved in IT the name alone is enough to send people running to hide under their desks, conjuring up images of Sir Humphrey-type obfuscation and bureaucracy.

Of course, it can be exactly that – if you don’t plan it correctly, or have an effective chairman. Approached with a little planning and common sense most of the pitfalls can be avoided.

Change Management - Defining the Process

This is another in my series of Change Management posts. The last one is here.

If you are trying to get your Change Management (CM) process ‘kick started’ you’ll probably be looking for help on getting started.

As always, if you are introducing a new ITSM process you’ll need a process owner – someone who has responsibility for the process itself, and its efficient running. This usually means a Change Manager. Having made your appointment, he or she will help to produce the basic steps in your CM process.

Introducing Change Management - Some Definitions

This is going to be the first in a series of posts about Change Management. I’m going to be writing for those that currently have either no Change Management process, or those that do but feel they could do things better. I’ll also be branching off from time to time to look at different aspects of the Serio tool.

Changes come about as ‘outputs’ from Incident Management or Problem Management – or quite often simply because we want to make improvements in our IT infrastructure to better serve the business.

Handling Change Management Non-Compliance

Jim emails ‘Put this one in the blog if you like, but edit out the numbers and change my name. I have to keep track of a 000’s of computers that are on customer sites (we don’t own the equipment need to know where it is). The trouble is our engineers move things and change things without telling me. We have a procedure but it’s routinely not followed. What can I do or should I start looking for another job?’.

Hi ‘Jim’ and thanks for emailing. It’s probably a bit early to start sending your CV out, as there are a few things you can do and suggest to make improvements.

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