New Customer Satisfaction Surveys

We have now created a new Customer Satisfaction Survey which allows SerioPlus users to collect information from Resolution Issues based on a 1 to x score. A sample of the vanilla version can be seen below.

Customer Satisfaction Survey (score based)

This new Customer Satisfaction Survey type may be used alongside the pre-existing Customer Satisfaction Surveys which are based on a qualitative response type (e.g: Strongly Agree).

We have also developed 2 new reports which should be ran to produce the results for the new Customer Satisfaction Surveys (SVY_7 and SVY_8a) and both reports can be found in SerioReports. Samples below.

CSS results - SVY7 report

Survey results - SVY_8a report

 

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