SerioPlus already had the ability to allow emails arriving in the inbox to be logged automatically as Incidents or Service Requests.
However, the Serio team has extended this functionality to allow Serio users to set rules based on dates and times for automatically log incoming emails, e.g. log all emails automatically as Incidents or Service Requests, from Friday at 5pm to Monday at 9am.
When this type of conditional email logging is switched on, emails will only be logged automatically during the days of the week and times the user defines. Outside of these days and hours, emails will be placed in the Serio inbox in order to be manually handled.
Reply handling, or course, is not affected.