Over at Verso there is an interesting post about ITIL and Management Buy-in (I concur entirely with the post). My own experience before joining Serio was that an improving service was much more likely to attract extra funding.
Serio Ltd.83 Princes St.Edinburgh, EH2 2ER
(+44) 131 331 1535
689 SH2Tauranga,New Zealand
(+64) 27 5772423