Is someone in their 40's old for the IT industry? Maybe. Whatever the answer to that is, whenever someone says
'[insert technology here] will revolutionize the way companies use technology and IT departments work'
my immediate response it to yawn and move on to the next article, or switch the TV off. I've seen it all before.
Does anyone remember the Network Computer, and if so have you seen one recently? No neither have I.
How about WAP? BT spent over £1M marketing this rubbish as the next wave of mobile internet.
But I didn't want this to turn into a rant.
What I do want to talk about is 'Cloud computing' and how it is going to affect the IT industry over the next few years. In case you've been living in a bunker for the past few years, it is claimed Cloud computing will revolutionize the way companies use technology and IT departments work.
Firstly I'll try to define what 'Cloud Computing' means for business and Helpdesks/Service Desks. Right now you maybe manage an Exchange Server - you provide the server platform, install the software, patch it and install it. With the Cloud paradigm you get another company to most of that for you, delivering just a service, not a server, to you the consumer. Patching, security, Availability Management and Capacity Management, backups, recovery all become the responsibility of the provider of the service. You do a bit of configuration, and that's it. The Cloud part simply refers to an abstraction of delivery - how the service delivered is opaque to us.
Take another example. Maybe you have an Intranet site - one you bought, or one you home baked. A Cloud solution might be to replace it with a Facebook group (I know a company that have done this and it's great).
Right now, provision of almost any type of system from word processing to sales order management to warehousing is available this way (though with varying results, have you tried to use the Google word processor recently? It's pretty poor).
So what does all this mean for the IT department? It's tempting to ask Can you sack your IT department? as Mary Branscombe asked last month, and whilst I don't think something so radical is on the cards my opinion is there is real change coming, it will affect us all, and that this is not another case of over-hype.
I'll follow this post with thoughts and comments next week.