For those of you who've been experiencing some problems with Spam email in your Serio inboxes, we're letting you know that we're working on a solution for this.
Having resisted the urge to implement Bayesian spam filter system which would be detrimental to those who use their Inbox to receive a lot of machine-generated emails (such as monitoring alerts), we've decided to take a simpler and (what we believe is a) more effective approach, which keeps users in control.
We're working on an update that will allow you to filter incoming emails as follows:
- Email arrives at your SerioPlus email address;
- Serio looks for the email address of the sender and/or its domain email address and cross-matches it with the customer database we hold for you in SerioPlus;
- If the address / domain is recognized, then Serio will let the email in you Serio inbox. If, on the other hand, Serio recognizes neither of them, then the email will be sent to a Spam List.
Another feature of this new update is that you will be able to move email from your Spam List to your inbox, should you decide so.
You will also be able to both whitelist or blacklist email addresses and/or domains of your choosing.
This change will be 'opt in', meaning that those of you who have not experienced spam can leave things as they are.
If you have any enquiries or suggestions about this, please get in touch through serio-support -at-serioplus -dot- com.
We expect this update to be ready by the end of November but we will let you know when this update goes live.