SerioPlus ITSM is a hosted, software-as-a-service ITIL-based IT service management system, Pink Verified, offering IT Service Delivery staff all the tools they need to deliver professional, cost-effective IT service.
"I think ITSM is probably moving towards more cloud-based systems, but the requirement to be both solid and yet flexible is still there. We get this from Serio's cloud-based system. It gives me what I need with a high level of flexibility." Capito
SerioPlus hosted ITSM at a glance
ITIL V3
Designed to work with ITIL V3, and Pink Verified, the tool comes complete with comprehensive Incident, Problem, Service Request and Change and Configuration Management
CMS
A fully featured visual Configuration Management Database (CMDB/CMS), with everything you need to create your own Service Catalog
SLM
Tools for Service Level Managers and Contract Managers, plus integrated Supplier Management
Mobile Support Tools
For handheld Internet-connected devices
Configurable workflow
Both through our Change Management system, and configurable Action
Active Directory
Integrates seamlessly with your Active Directory system with no changes to your firewall
"The initial setup and implementation took less than 1 week. We've been using Serio products since 2010 and the after sales support continues to be both responsive and professional." PTL International
Support Tools
Everything you need to offer remote desktop support through firewalls: chat, screen sharing and direct file upload and download to desktop
A comprehensive suite of IT Service
Management Reports
That can be scheduled and automatically emailed to you or your customers
A customizable customer-facing Web Portal
you can use within minutes of sign-up
On-screen live Service Level Agreement warnings, alerts and time-to-go displays
Fully supports flexible working – all aspects of the tool work just as well at home as in the office
Diary-based planner (linked to tickets) to plan your engineer visits
"The most significant trait we looked for in a supplier was the adoption of continual service improvement principles as when ISO standards change, ITIL gets a refresh and as business needs grow, the tools and systems need to follow. If we had a static system with no new features or changes we’d find it quickly becoming obsolete and therefore in need of replacement. Serio as a supplier have adopted many of the suggestions we’ve made and as a result of our changing business needs have made updates to our product." Ultra Airport Systems
