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| Serio Products Service Desk Software Helpdesk Software Change Management Network Auditing Server & Device Monitoring Mobile Support Solutions About Serio Serio Blog » Blog |
Serio Service Desk Feature Tour |
9/18
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| Serio comes complete with a comprehensive ITIL®-compliant Configuration
Management Database (CMDB) and IT Asset Database.
The Serio CMDB holds information about different types of IT equipment and software within your company. It describes their roles, inter-relationships, dependencies and value to the business. You can view this information in either text or diagrammatic form, as shown right. It underpins many IT disciplines, including Incident, Problem and Change Management, Capacity Management and many others. Serio also comes with a suite of comprehensive Network Audit tools, which are described later in this Feature Tour. If you wish to perform Asset Management or Availability Management activities, Serio can store supplier, maintainer and contract information, warranty information and other financial data also. Serio can also be used to store information from risk assessment & reduction exercises (a key part of IT Service Continuity Management), and is fully compatible with ISO17799(BS7799). |
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Click images to enlarge.