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| Serio Products Service Desk Software Helpdesk Software Change Management Network Auditing Server & Device Monitoring Mobile Support Solutions About Serio Serio Blog » Blog |
Serio Service Desk Feature Tour |
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| Our Knowledgebase Server can index many thousands of documents, in a
wide variety of popular formats.
Adding to a Serio Knowledgebase is easy. Simply tell Serio the directories on your network to index, and it will do so. Constantly updating itself in the background, you can be sure that any changes you make will be quickly reflected in the content available to helpdesk staff and customers. Even if you never produce a single Knowledgebase article yourself, you can still use our knowledge base Server. All Serio information types - Incident descriptions, Problems, resolution steps, eMails sent to and received from customers, letters - are automatically indexed for you and placed within a Knowledgebase Catalog. Supported formats include;
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