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Serio Service Desk Feature Tour

Fully SNMP capable, Serio can respond to events happening on your network instantly, alerting staff, logging Incidents and taking corrective action where appropriate.

Serio can read information over the network from a huge number of devices: routers, hubs, bridges, Unix workstations, Microsoft Windows servers and so on.

In response to SNMP Traps, you can

Update the status of a device
... (e.g., green to amber)
Play audible alerts
Send emails
Send Text (SMS) Messages
Log new Incidents
Take Actions (for example, stopping your SLA
... clock in response to a 'System up' Trap).

» More information about Text Messaging

 

[SNMP Overview]

Click images to enlarge.

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