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| Serio Products Service Desk Software Helpdesk Software Change Management Network Auditing Server & Device Monitoring Mobile Support Solutions About Serio Serio Blog » Blog |
Serio Service Desk Feature Tour |
5/18
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| Serio Change
Management lets you manage business processes, coordinating
and scheduling tasks for individuals and teams. It allows you to model
key business processes directly into Serio - and gives you a full
and highly flexible graphical representation of the process you've
built.
Many different types of activity can be modeled: for example, employees starting or leaving a company, or upgrades to key server systems. Serio Change Management allows you to schedule IT Tasks during your working day - for example, you could schedule a major server upgrade to take place after your normal working hours. If key stages are late in starting, you can warn key staff such as your Change Manager. It's great for team working too, allowing you to coordinate tasks between individuals and teams. It allows you to give detailed instructions to those participating in the Change, with support for features such as electronic authorisation & sign-off for key tasks.
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