SerioPlus Self-Service Web Portal

Each SerioPlus account comes with its own zero config customer support portal we call SerioWeb. This portal allows your customers to access support services online, 24 hours a day, seven days a week.

The portal carries a domain name on our servers of you own choosing.

Using SerioWeb, your customers can

Log new Incidents and Service Requests quickly and easily
Progress existing Incidents, with options to
... view the actions you've already taken
Place notes for IT staff
Search Knowledgebase catalogs, including
... Known Errors and Workarounds
View service status information online

Our Service Status Pages allow you to show instantly to customers the status of key IT services via the web, and the faults that are affecting these services. Changing or updating the information is easy.

Serio has comprehensive Service Level Agreement (SLA) Management and Escalation Management.

» More information on Serio Service Level Agreements

[Customer facing Service Status Announcements]

[Logging a new Ticket for the Customer Portal]