Serio Service Desk Software - Self-Service Web Portal


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Serio Service Desk Feature Tour

4/20

SerioWeb allows your customers to access support service online, 24 hours a day, seven days a week.

Designed to fit seamlessly into your own web site, using your own look and feel, SerioWeb allows your customers to

Log new Incidents
Progress existing Incidents, with options to
... view the actions you've already taken
Place notes for IT staff
Upload files
Search Knowledgebase catalogs, including
... Known Errors and Workarounds
View service status information online

SerioWeb is easy to install, requiring no programming in order to use, or complicated set-up using expensive consultants. Each page is easily customised without using HTML editors such as FrontPage.

Our Service Status Pages allow you to show instantly to customers the status of key IT services via the web, and the faults that are affecting these services. Changing or updating the information is easy - directly from SerioClient.

Serio has comprehensive Service Level Agreement (SLA) Management and Escalation Management.

» More information on Serio Service Level Agreements

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[SerioWeb Incident List]

[Service Status Pages]

Click images to enlarge.

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