SerioPlus Feature Tour - Customer Satisfaction Surveys

Serio Service Desk Customer Satisfaction Survey toolset is all you'll ever need to find out what your customers really think.

Our Customer Satisfaction toolset comprises

Tools to prepare the web pages used for collecting customer responses

Delivery mechanisms that allow you to invite participation from your customers in a wide set of circumstances

Comprehensive reports to analyse the responses

Serio allows you to set the questions asked, the response options given and records everything you need in order to properly analyse the results.

Surveys can vary in content depending upon whether the survey is periodic (for example, a quarterly survey), or based on how well a particular incident was handled by the Service Desk.

Surveys can also be multi-lingual, if you are supporting customers in more than one language.

 

Related Links (PDF reports)
» Sample Graph Report
» Sample Text Report