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| Serio Products Service Desk Software Helpdesk Software Change Management Network Auditing Server & Device Monitoring Mobile Support Solutions About Serio Serio Blog » Blog |
Serio Service Desk Feature Tour |
17/18
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| Serio Service Desk Customer
Satisfaction Survey toolset is all you'll ever need to find out what
your customers really think.
Our Customer Satisfaction toolset comprises
Serio helpdesk software allows you to set the questions asked, the response options given and records everything you need in order to properly analyse the results. Surveys can vary in content depending upon whether the survey is periodic (for example, a quarterly survey), or based on how well a particular incident was handled by the Helpdesk. You can also vary the questions depending upon how the Incident was logged - for example, varying the questions slightly for those logged via telephone and via eMail. Surveys can also be multi-lingual, if you are supporting customers in more than one language.
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Tools to prepare the web pages used for collecting customer responses
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