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| Serio Products Service Desk Software Helpdesk Software Change Management Network Auditing Server & Device Monitoring Mobile Support Solutions About Serio Serio Blog » Blog |
Serio Service Desk Feature Tour |
16/18
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| Serio Actions allow you to easily embed Workflow information into the steps you take.
Our helpdesk software Actions allow you to model key IT events in standard ways. For example, in the screenshot shown right, we can see that the last thing Petew did was to call the customer, and at the same time booked another Callback for about two weeks later. You'll also notice that it says 'Assignment (Rejected)' - this is a glimpse of Serio's workflow capabilities. It means that Serio offered Petew a chance to make the assignment, but he declined. Serio also allows you to freely link Incidents, Problems and Changes together. In fact, Serio does
this for you automatically when you raise either a Problem or a Change from an Incident.
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