SerioPlus Feature Tour - Working with Incidents

Serio has comprehensive Incident, Problem and Change Management features. The next few Feature Tour pages take a look at Incident Management.

Serio provides a huge combination of values you can use to select in Incident or group of Incidents...

Problem area, date logged
Assigned team or agent
Owning team or agent
Your own workflow status values
Customer information
SLA information, such as resolution times
... and escalation points
Actions you've taken in the past
Configuration Item (Asset) information
... ... and more.

Having told Serio what Incidents you want to work with, Serio loads these into a list for you.

Every aspect of the Incident can be browsed from here

Full Incident details
SLA information, including time to go data
Assignment and ownership
What actions have been taken to resolve the Issue
EMails sent and received
Comprehensive Configuration Item (Asset)
... and Customer information

The columns in the list are completely flexible as well - you can choose from well over two hundred items of service related information. Switching between different column arrangements is easy.

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Serio - Select Incident
[Selecting Incidents]

Incident List
[Viewing Incidents]

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