SerioPlus Remote Desktop
SerioPlus provides great support tools built-in to help you deliver great support to customers - and they work straight away through most firewalls without any reconfiguration either of your customer's network, or your own. Central to this is remote desktop view and control. However, if you need to either upload or download files you'll find that provided too. You'll also have access straight away to text chat facilities, and like remote desktop and file access, text chat works just fine through firewalls too. By simply clicking a button, you can log a new Incident with the entire chat history loaded for you.
|
|
