Serio IT Service View

IT Service View - Free

Completely free & with no device limitations, IT Service View can work with Windows servers using WMI for agent-less operation, or other types of devices such as hubs and routers using SNMP.

IT Service View is highly configurable. It comes with its own fully featured scripting language called SerioScript - which allows you to work with device data, load custom DLLs, manipulate files, run programs, send emails and so on, interacting with SNMP and WMI data.

You can even examine how the plugins that come installed work, and modify them for your own installation.

	Allows you to check key variables on servers such as Free RAM, Processor Utilisation, the status of installed Services, status of processes running & Free disc space
	Features an elegant red/amber/green 'traffic light' display for device health
	Easy to install web pages that show you key status information for each device
	Supports WMI for agent less monitoring of Windows servers
	Supports SNMP polling and traps for better cross-platform operation
	Integrated MIB compiler for SNMP devices
	Allows you to define custom emails to be sent when errors are detected in your infrastructure
	For Windows servers, you can define these additional responses to try to recover from the error such as reboot or shutdown the server, restart a process, restart a Service
	Allows monitoring of HTML pages and web applications using one of the standard plugins - which you can edit for your own applications
	Supports queue monitoring of Exchange 2003
	Supports simple 'ping' monitoring using the standard 'Ping' plugin
	Extensible by creating custom plugins, or extending/editing the standard plugins

IT Service View Pro

Same great monitoring and Plugin engine as IT Service View, but with Pro features for

• Datacentre professionals
• Availability managers
• Those involved with IT Service Management Best Practice with ITIL®.

Try IT Service View Pro free for 30 Days, and get these extra features:

	Allows your current real-time Availability statistics to be published on the web easily, as shown here
	Allows you to define one or more Service Level Agreements (SLA) and to associate these with the computers, web sites and other equipment that you monitor
	Produces Service Level Agreement-based Downtime and Availabilty Reports automatically, based on the data it collects - for those involved in ITIL Availabilty Management Sample Downtime Report Sample Availability Report
	Allows you to schedule these Reports so that they are emailed to you or your customers automatically at times of your choosing
	Records each downtime event that it observes, recording the Start/End date and times, Device Status and SLA time elapsed, and allows you to amend or delete these events as required
	Running display of Availability and Downtime for each Device over past 3 months, previous month and the current month

IT Service View Pro measures your end-user experience, records what it finds, delivers real-time status information, and emails you or your customers Service Management statistics - your ideal tool for Availability Management.