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Text Messaging with Serio

No-one is at their desk all the time, that's why we developed the Serio Text Message Gateway.

The Gateway allows you to keep in touch with what's happening on the Helpdesk by forwarding selected Text Messages (also known as SMS Messages) to your mobile phone. Serio gives you control over the type of messages sent, which includes

Assignment messages, when assignments are
... made to you

Incident Escalation

New eMails or Incidents arriving from key
... customers, for those running an out-of-hours
... support service

Alerts and other special/important events that
... affect service delivery, such as ISP or other
... network problems

Because we understand that too many messages can be as much of a problem as no messages, you can instruct the Gateway to only send messages deemed to be of high importance - you'll be told about your key server failure, but not a faulty mouse.

The Serio Text Message Gateway allows you to control the information that is sent to your phone, including affected Customers and machine details. It has full support for 'double-messaging', to send twice the amount of information that can normally be carried in a text message.

The Serio Text Message Gateway is fully integrated with SerioWeb, for those running a support service beyond the normal 9 to 5, so you'll be kept in touch with what your customers are reporting.

The Serio Text Message Gateway connects directly to a wide variety of inexpensive mobile phones, and uses this phone to send messages directly onto your mobile operator's network. By missing 3rd-party text gateways, we ensure the fastest possible delivery of these important messages.