Getting Started with Serio Helpdesk
We realise you want to be up-and-running quickly and to get a return
on your investment as soon as possible.
When you buy Serio Helpdesk, you don't buy a blank system or a
CD, and we don't expect to sell you additional training or consultants.
Instead we give you a system that, with a few simple steps, can
be used to go live - giving you the quickest possible return on
your investment - whilst at the same time making sure you better
server your customers.
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First of all, you are assigned an Account Manager who will prepare
a Project Plan with you.
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Next comes the Serio fact-find document. Customers complete this,
return it to us, and we then configure the system - entering the
categories and other data you've specified.
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One of our engineers then works with you to perform the install
- setting up the server software, getting the website working, integrating
with your email system.
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We then remotely train your staff, and ensure they are ready to
use the tool you've invested in to it's full effect - to improve
customer service and lower costs.
The cost of all this? - it's included in the Serio Helpdesk price,
which you can read here.
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