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Serio Helpdesk
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Getting Started with Serio HelpdeskWe realise you want to be up-and-running quickly and to get a return on your investment as soon as possible. When you buy Serio Helpdesk, you don't buy a blank system or a CD, and we don't expect to sell you additional training or consultants. Instead we give you a system that, with a few simple steps, can be used to go live - giving you the quickest possible return on your investment - whilst at the same time making sure you better server your customers. » First of all, you are assigned an Account Manager who will prepare a Project Plan with you. » Next comes the Serio fact-find document. Customers complete this, return it to us, and we then configure the system - entering the categories and other data you've specified. » One of our engineers then works with you to perform the install - setting up the server software, getting the website working, integrating with your email system. » We then remotely train your staff, and ensure they are ready to use the tool you've invested in to it's full effect - to improve customer service and lower costs.
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