http://www.seriosoft.com/ Serio software and IT service management technologies incorporate service desk software, helpdesk software, service desk software itil and CMDB Mon, 24 July 2006 11:46:00 GMT http://www.seriosoft.com/helpdesk_software_feature_tour.htm Our service desk software brings all the information required for IT service desk staff into one single package. So if youre looking to better manage your IT related services, lower costs and response times, let our service desk software do the hard work for you. With an attractive user interface which is pleasing to the eye, our service desk software is also highly functional and flexible. Mon, 24 July 2006 11:46:00 GMT http://www.seriosoft.com/helpdesk_software.htm Since forming in 1997 we have been committed to delivery superior quality helpdesk software and IT service management technologies. Our helpdesk software product suite can vastly improve the efficiency of the IT services you provide to your customers, and help reduce costs. Serio helpdesk software is simple to use and guides you through everything, from logging a call, problem solving, team working and more Mon, 24 July 2006 11:46:00 GMT http://www.seriosoft.com/helpdesk_software_feature_tour.htm At Serio our service desk software is based around ITIL Best Practice standards, ITIL has rapidly been adopted around the world as a standard for practice in IT services. Service desk software ITIL provides businesses with a framework of quality services and helps overcome problems that may arise with the growth of IT systems. Divided into two main areas, Service Support and Service Delivery, they help assist IT management and services Mon, 24 July 2006 11:46:00 GMT http://www.seriosoft.com/helpdesk_software_ft8.htm Serio comes with a complete configuration management database (CMDB) and IT Asset Database. The serio CMBD contains information about types of IT equipment and the software located within your company. Described within the CMBD are the items roles, relationships, and dependencies as a value to your business. This information can be viewed in text and diagrammatic form, and can greatly assist your IT management capacity. Mon, 24 July 2006 11:46:00 GMT