SerioClient Express FAQ
Q: Will this cost me anything?
A: No. If you have 10 SerioClient licenses you will automatically get 10 SerioClient Express licenses.
That means you can choose if you want to use SerioClient or SerioClient Express, but it doesn't mean you now
have 20 licenses :-).
Q: SerioClient is licensed per-machine for me. What about this?
A: SerioClient Express is licensed concurrently.
Q: You've improved the SerioClient interface, why does this look like 4.6 SerioClient?
A: It's because both projects started at the same time. SerioClient Express will 'catch-up'.
Q: So do I stop using SerioClient now?
A: Almost certainly the answer to that is no. SerioClient Express does not
(yet) offer all of the functionality of SerioClient. For example, there is no Service
Explorer, nor is there any way to create Issue Displays or Queries (but you can use
ones that already exist just fine). With this release we wanted to take care of off-site
Serio users by allowing them to log, manage and resolve tickets - basically to handle
the entire Incident life-cycle. We think we've covered that.
Q: Can I just install the web site and get going?
A: No! Serio Administrators should prepare the SerioClient Express
application by:
-Preparing Actions that are right for SerioClient Express. You need to do this so your team can send emails, resolve tickets, make notes and so on.
-Preparing useful Issue Queries and Issue Queries
If you consult the HowTo guide you'll find a list. Don't worry, it won't take more than an hour.
Q: Are you going to upgrade this in the future?
A: Yes. We are already well underway with Release 5.1.
Q: I really want to try SerioClient Express. Where do I find out how to set that up?
A: It's documented in the HowTo guide. If you want, do it straight after your upgrade.
Q: Will it install any Active X nonsense?
A: No.
Q: Will I need to upgrade my server?
A: Great question! The answer is: possibly. If you installed your SerioServer machine back
in 2000 with Windows 2000 and have not touched it since then the answer is almost certainly yes.
Web applications generally require more significant networking and server resources. Contact
Serio Support so we discuss this with you.
Q: Tell me it's none of my business if you like, but what is this written in?
A: Microsoft ASP.Net with AJAX - it's basically another client application for SerioServer.