Smaller Serio Changes
Because small changes deserve attention too
Subscriptions You can now subscribe to Issues in which you have an interest. When the ticket is updated, Serio will send you an email.
End of Next Business Day For those of you working with 'end of next day' SLA's we've added a nice option to your SLA set-up to support this.
Balloon Messages We've noticed that many of you didn't read your Serio Messages, so we've added 'balloon messages' to SerioClient. So now there's no excuse for not calling the awkward guy on the 4th floor about his stuck mouse.
Subject/Summary for all tickets Every Incident, Problem, Service Request and Change you log now has a subject line. It doesn't sound like much but we've used this a lot in the Service Explorer and it's a great addition. You can also add it to your eDocs so that it is included in the subject line of the eMail (some of you have noticed we've been doing that here for some time).
SerioWeb Advanced Search Whilst it doesn't make SerioWeb any more difficult to use, the addition of an advanced search option for SerioWeb will be appreciated by your power users.
Callback Options Remember how you can set the 'callback required' tickbox to on or off by default - but that it was the same for Incidents, Problem and Changes? We've made it so that there is an option for each type now.
New Reports If you've not had a SerioReports update for a while, it's worth having a look at some of the new reports we've added - particularly the Executive Summary reports.
SerioServer as a Service You can now run SerioServer as a Service. By Service, we mean that it appears in the Services list and you can start and stop it. The Knowledgebase Server can also run in this way. We've done this as part of our preparations for Windows 2008, but you'll find it works just fine on Windows 2003.
Item Diagram Labels Some of you asked us for control over how things are labeled in the Item Diagram - so that's what we've done.
SLA Recalc on Priority Change Some of you wanted SLA targets recalculated on a Priority change. We've added a switch (which is off by default) that will cause Serio to recalc everything for you.
Item Booking If you've been wondering if the equipment you loan to your co-workers sometimes ends up on ebay, we've provided something that will help. It's called Item Schedules and is a way for people to book equipment out on loan, and to forward book as well so that you can say 'the projector isn't free until next month'.
Extended Data Extended Data is the name we've given to new structured data attributes you can add to Incidents, Service Requests, Problems and Changes. There's no system limit to the number of such fields you can add, and they display very nicely indeed in the Service Explorer.