Welcome
Available Now
Welcome to the Serio Release 5 Website, which contains information about what is new and how to Upgrade. If you've not received your download email yet, please contact Serio Support.
We've made some important additions to Serio for Release 5. Highlights include a new 100% browser-based client called SerioClient Express and a new mobile product called PocketSerio-i for mobile devices such as Blackberry 8310 series.
For SerioClient users we've created something called the Service Explorer that takes all of the information held within Serio and presents it in convenient, collapsible tree form. It allows you to take any ticket and explore many different aspects of its data, and its links to other related tickets.
Many of you told us you needed more help to organise your day. As part of this the Service Explorer has something called the Service Booking Diary that allows you to drag Issues onto a free-form Diary, add start and end times, as well as involve your colleagues.
You also told us you needed to be prompted more to do stuff. To help here we've created Checklists. Checklists are simple to set-up, and help you complete multi-step jobs. You can attach HTML help pages to Checklists that displays right alongside the ticket to make it clear what you have to do. Checklists are part of our ITIL V3 revamp, more of which below.
We've also freshened the SerioClient interface. We know that many of you were unsure how to switch Chapters, so we've introduced a new tab-based format that is clear and concise - a great hit with the Serio Release 5 early adopters. We've also added 'info widgets' - small data graphs and charts the show service related status information (there are about 20 to choose from).
As part of the revamp for ITIL V3, we've added more direct support for Known Errors - including a Known Errors Chapter, and a way to easily publish Known Errors on the web along with your Service Status pages. We've also added something called Service Request as a new kind of ticket - meaning you have Incidents, Problems, Changes and Service Requests at your disposal.
We've made some SerioServer changes as well. Both SerioServer and Serio Knowledgebase Server can now run as NT Services and are ready for Windows 2008 Server.
Notes!
The Serio Release 5 FAQ is here.
We are extremely grateful to the Serio Release 5 early adopters. Thank You!
Read the Upgrade instructions which are here before you attempt to upgrade your system. There's some stuff you need to know!
Release 5 Up Close
SerioClient Express
Now you can log, manage and resolve easily and quickly while off site more...
PocketSerio-i
At last - a reason you get your employer to buy you that iPhone you always wanted more...
Service Explorer
Because everyone knows how to use a treeview more...
Service Bookings
A Diary to plan your upcoming week - site visits, customer meetings, and anything else you have to do at a given time more...Checklists
Though it does mean your Serio Administrator will have to take time off from drinking cappuccino and eating cakes to set this up for you, it is worth the small investment in time more...
SerioClient User Interface Refresh
The Nav Panel has gone (hurrah!) and we've done a bunch of other changes for you as well more...
Better Known Error Support
Some of you told us you didn't like using Agent Status to record Known Errors, so now you don't have to more...
Other Changes
We've done a bunch of other good but less exciting stuff, like the ability to Subscribe to tickets that interest you, and some nice SLA changes. You will make these changes very happy if you read about them here