| »
Not sure if you need Serio Helpdesk
or Serio Service Desk?
See the Feature Comparison Matrix.
Incident, Problem and Change Management
confirming to ITIL® best practice
guidelines.
Comprehensive ITIL® Configuration Management and Asset Management databases.
Sophisticated SNMP-based Network Auditing and Discovery tools. More...
Powerful Change Management features, allowing you to build and automate complex IT change processes.
More....
Full Internet/Intranet support, offering self-care facilities to your customers 24/7.
Integrated Knowledgebase, allowing a wide variety of document types to be searched. Allows documents
to be published on internet/intranet sites for customer use.
Comprehensive SNMP Network Monitoring and Management tools that allow you to respond to events as
they occur. These tools are backed up by a sophisticated scripting engine SerioScript that allows detailed control over how adverse conditions are
handled. More...
Mobile support delivered on your PDA with PocketSerio. More...
Sophisticated Service Level Agreement (SLA) Management, including comprehensive Escalation
Management. More...
Customer Satisfaction Surveys - Serio includes everything you need to gather and analyse customer
satisfaction.
PC Remote Control
for remote diagnosis and assistance. More...
Full support for Contract Management - support contracts for customers and suppliers.
Support for BS7799/ISO17799 risk assessment and Availability Management.
Supports Text Messaging to mobile phones for Incidents, assignments and Escalations. More...
Full Supplier Management, including support for Supplier Service Level Agreements (SLA).
Comprehensive IT Cost Management features.
Assign complex problems easily. Full support for Team and Skill based Assignments, plus intuitive
routing of Incidents based on content.
Full email integration, including reply handling, email templates and attachment handling.
Sophisticated Callback Management. Schedule Callbacks in the future at quiet periods, using the on-screen
diary.
Integrated spell checker.
Customer database supporting both internal and external customer types.
Comprehensive reporting,
covering all aspects of system performance using our SerioReports
application. Fully compatible with third-party
tools - use your favourite reporting tools, including
Seagate Crystal Reports™ and Sybase® Infomaker ™.
Serio comes complete with a full set of database views to make writing
your own reports easier. Related White Paper (PDF): Service
Desk Metrics.
Scalable, high-performance server-based solution. More...
Attractive, functional user interface.
If you wish to find out more about the features listed here, take our Feature Tour pages.
» Feature Tour
|
