Serio Helpdesk

Comprising sophisticated Incident, Escalation and Service Level Management, plus a ready-to-go series of metrics and reports, Serio Helpdesk is the perfect choice for small to medium sized companies wishing to make a start in IT Service Management. See our Key Features list below.

» Not sure if you need Serio Helpdesk or Serio Service Desk? See the Feature Comparison Matrix.

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Serio Helpdesk Key Features

	Call ticketing and tracking with Serio Incident Management
	100% HTML browser-based client with SerioClient Express or rich thin-client software for XP and Vista with SerioClient.
	Service Level Agreements (SLA) including real time monitoring and a suite of ready-to-run reports
	Knowledgebase searching
	Flexible workflow through Serio Actions
	Web-based customer self-service portal
	Rich Service Diary for booking site visits, maintenance events and other service-related appointments
	Optional integration with Microsoft Active Directory for customer contact and organisational details
	Integrated Supplier/3rd party management
	Customer satisfaction surveys and reporting
	Callback and response management
	Customer service reminders and scheduled customer service events
	Service status pages for 'at a glance status' for your customers
	Remote assistance/desktop technology
	Optional network auditing & software license management available
	Optional Computer-Telephony Integration (CTI)