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Serio Helpdesk Feature Tour

Remote Assistance Delivered Directly to your Customers

Serio Remote Desktop is a software package that allows Helpdesk staff to take control of the desktop of a Customer's PC. In this way, problems might be fixed or questions answered without staff having to physically go to the computer, or talk the Customer through a series of complicated commands.

Serio Remote Desktop is like 'being there'. If you use Serio Remote Desktop to open the Control Panel under Windows, your Customer will see you do this - meaning that you can not only resolve problems more quickly, but you can answer questions more directly too.

Serio Remote Desktop runs on your Customer's machine when required. It can be quickly downloaded and installed by users from intranet sites. The connection to the Customer's machine running Serio Remote Desktop is made through SerioClient.

Serio Remote Desktop can connect to machines running

Windows 95, 98, ME
Windows NT4
Windows 2000
Windows XP

Customer Satisfaction Surveys

Serio Helpdesk comes complete with an easy-to-use set of Customer Satisfaction Survey tools that integrate seamlessly with Serio Helpdesk's email tools.

Everything you need to measure and report on customer satisfaction is provided.

Related Links (PDF reports)
» Sample Graph Report
» Sample Text Report

[Remote Desktop in use]

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