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Serio Helpdesk Feature Tour |
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Integrated Email Support Serio Helpdesk puts an end to the nightmare of fragmentation of Helpdesk emails into individual email accounts, by unifying the management of all inbound and outbound email into the main Helpdesk tool, SerioClient. From SerioClient, any Serio user may:
Receiving emails Serio automatically adds emails sent by Customers or Suppliers to the history of the appropriate Incident. Automatic logging of emails about new Incidents is also available, or you may choose to take complete control over how the email is logged by logging them from SerioClient's Inbox. Sending emails Sending emails is accomplished, as with any other Incident update, by taking an Action in SerioClient. You can combine sending an email to the customer with any Action you take, such as closing an Incident, or re-assigning, to achieve a more efficient workflow. Email Templates (eDocs) With Serio's eDoc technology you can create professional HTML eMail templates for your standard emails, such as confirmation of Incident logging and resolution, customer updates, and working with suppliers. EDocs work much like mail merge documents, allowing you mix standard text and data placeholder fields, which Serio replaces with Incident specific data when the template is used. Tired of writing the same email over and over? eDocs also allow you to create standard emails to answer routine queries, in which you may flexibly mix standard content with one-off text. Robust and Simple Serio works directly with your email server, using the widely supported POP3/SMTP protocols. Unlike some Helpdesk tools, Serio does not require email client software such as Outlook to send an receive emails, and robustly handles situations where your email server is not available, by simply waiting until it is.
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Manage emails
about new enquiries from the Serio Inbox.
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