Serio Helpdesk - Checklists
| Checklists,
for your routine Changes and Service Requests
No matter how good you are at your job, it's nice to be prompted to do things sometimes. For this reason we created Checklists. You can attach a Checklist to any ticket. For the Agent delivering service to customers, they see a list of what needs to be done, with the instructions that you define for the Checklist, and can't close the ticket until the Checklist is completed. It's also easy to access status information: like grouping Checklists by their current task, or those that have not been actioned for a while. |
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