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Serio Helpdesk Feature Tour

SerioWeb - Service Customers 24/7

Serio Helpdesk allows your customers to access support service online, 24 hours a day, seven days a week.

Designed to fit seamlessly into your own web site, using your own look and feel, SerioWeb allows your customers to

Log new Incidents
Progress existing Incidents, with options to
... view the actions you've already taken
Place notes for IT staff
Upload files
Search Knowledgebase catalogs, including
... Known Errors and Workarounds
View service status information online

Our Service Status Pages allow you to show instantly to customers the status of key IT services via the web (for example, 'Email - OK, Internet Access - Problems Noted' etc), and the faults that are affecting these services. Changing or updating the information is easy.

Our Active Directory plug-in means that your users can use their normal NT Domain login details to access the support site too.

SerioClient - Our tool for great customer service

Our main helpdesk tool SerioClient brings all of the information needed for IT service desk staff into a single point of reference.

It's where you:

Manage customer information
Log new Incidents, Problems and Changes
Send and receive support emails
Access your Knowledgebase

SerioClient has an attractive user interface, designed by us to be pleasing, easy on the eye and highly functional.

Unlike other systems, you won't find yourself overwhelmed by floating windows, or confused by row upon row of toolbar icons that hide the functionality you need. Serio presents screens to you in sequence, and if a job is going to take more than one screen, it tells you.

For example, whilst logging a new Incident, you can access a wealth of information about the customer, suggested remedies, knowledgebase articles, SLA targets and more.

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[SerioWeb Incident List]

[Service Status Pages]

[Incident List]

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