Serio Helpdesk - Reporting and Key Performance Indicators

Reporting with Serio

If you are setting up a new Helpdesk, you should think carefully about reporting.

We've thought a lot about reports. That's why we include a full suite of ready-made reports for you to use - including standard measures like first-time fix rate, availability, closure rates, SLA performance and more.

We also provide guidance on preparing management reports - useful for those attempting this for the first time, or getting started as a helpdesk manager or team leader. For example, there is our metrics white paper (see the link on the right), or our many blog articles.

You can also construct your own reports using comprehensive samples and source code we provide. If you are comfortable with SQL-based report writing tools you can write your own totally custom reports.

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[Sample Cause pie chart]

White Paper

Helpdesk/Service Desk Metrics Getting Started

	Serio BlogTalk
"Locating Incident Management Key Performance Indicators (KPIs) in Serio" (more) "Availability Reporting Round-up" (more) "Service Desk/Helpdesk Metrics Health Check" (more) "Writing your own Custom Reports" (more)

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