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Serio Helpdesk Feature Tour

Service Diary

Because we know that people working in IT Service Delivery have meetings, site visits and other specific dates to manage, we created the Service Diary to help you manage your week

	Easily link tickets to specific events like meetings or site visits using drag and drop
	Free-form, for recording time off-site or holidays
	Supports colour coding and highlighting
	Automatic notification of new bookings
	Easily include colleagues in service bookings you make

If you need to manage site visits, meetings and scheduled installations for others - for instance, a team that you manage - you can use the Resource Planner.

	Shows bookings for different staff side-by-side in matrix form
	Allows you to search for staff with matching skills and free slots in the day

[Sample Diary View]

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