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Serio Helpdesk Feature Tour

Service Explorer

Serio presents information about Incidents and Service Requests in an easy to use but highly functional explorer style.

	Find the tickets you're interested in quickly, grouped together in folders such as 'Active', 'Assigned to my Team', 'Company/location' and so on.
	'Headline' ticket info shown in an easy-to-read one-line format (customer details, callback commitments, time left, status icons, etc)
	Easily "Drill down" to explore individual tickets in more depth and find related tickets
	Offers increasing levels of detail, as required
	Power Users: Create your own folders and queries

It's intuitive, and something you'll be able to use right away.

Browser-based Client

If you need a browser-based service delivery client, you'll be pleased to hear that Serio has that too. SerioClient Express uses nothing more than HTML - no annoying Active-X controls to download either. Perfect for working off-site or at home.

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[Service Explorer]

[SerioClient Express]

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