Asset and Configuration Management

Serio comes complete with a comprehensive ITIL®-compliant Configuration Management Database (CMDB) and IT Asset Database.

CMDB

The Serio CMDB holds information about different types of IT equipment and software within your company. It describes their roles, inter-relationships, dependencies and value to the business. You can view this information in either text or diagrammatic form. It underpins many IT disciplines, including Incident, Problem and Change Management, Capacity Management and many others.

If you wish to perform Asset Management or Availability Management activities, Serio can store supplier, maintainer and contract information, warranty information and other financial data also.

Serio can also be used to store information from risk assessment & reduction exercises (a key part of IT Service Continuity Management), and is fully compatible with ISO17799(BS7799).

Unified Service Data View
Contract Management
Change Management