| SerioPlus
Feature |
Included
as Standard |
| Incident Management |
Yes |
| Problem Management |
Yes |
| Change Management |
Yes |
| Configuration Management/Asset Management
|
Yes |
| SerioReports Reporting Package |
Yes |
| Scheduled Report Running |
Yes |
| Customer self-service web portal |
Yes |
| Customer service status web pages |
Yes |
| Service Level Management (Service Level
Agreements) |
Yes |
| Customer satisfaction surveys |
Yes |
| Active Directory Integration |
Option |
| Automated escalation management |
Yes |
| PocketSerio-i (mobile web access) |
Yes |
| Supplier Management |
Yes |
| Network and Device Monitoring |
Option |
| Configurable Actions |
Yes |
| Knowledgebase Searching |
Yes |
| Contract Management |
Yes |
| Network auditing and software license management |
Option |
| Callback & response management |
Yes |
| Reminders |
Yes |
| Scheduled Events |
Yes |
