| Feature |
Serio
Helpdesk |
Serio
Service Desk |
| Incident Management |
Yes |
Yes |
| Problem Management |
No |
Yes |
| Change Management |
No |
Yes |
| Configuration Management/Asset
Management |
Option |
Yes |
| SerioReports Reporting Package |
Yes |
Yes |
| SerioWeb customer self-service
web portal |
Yes |
Yes |
| Customer service status web
pages |
Yes |
Yes |
| Service Level Management (Service
Level Agreements) |
Yes |
Yes |
| Customer satisfaction surveys |
Yes |
Yes |
| Active Directory Integration |
Option |
Yes |
| Automated escalation management |
Option |
Yes |
| PocketSerio |
No |
Option |
| Supplier Management |
Yes |
Yes |
| Network and Device Monitoring |
No |
Option |
| Configurable Actions |
Yes |
Yes |
| Knowledgebase Searching |
Yes |
Yes |
| Contract Management |
Option |
Yes |
| Network auditing and software
license management |
Option |
Option |
| Email auto responder |
No |
Yes |
| Callback & response management |
Yes |
Yes |
| Reminders |
Yes |
Yes |
| Scheduled Events |
Yes |
Yes |
| Computer-telephony integration
(CTI) |
Option |
Yes |
| Remote Desktop |
Yes |
Yes |
| Text Messaging |
Option |
Option |
